How do you all handle support as a solo founder?
Support emails eat 2 hours a day and I can't build. Tried canned responses, tried a help doc nobody reads. What actually worked for you — a chatbot, a community, just saying no to some requests?
Most people use Claude like a search engine. The unlock is using it like a thinking partner.
Instead of "write me X," try "here's my draft of X, argue with it." The pushback is where the value is. I started asking it to find the weakest part of my reasoning before I ship anything. Caught three bad assumptions this week alone.
Pricing is the hardest thing I've done and I've rewritten a database migration at 3am.
Too cheap and people think it's a toy. Too expensive and you scare off the ones who'd actually use it. I've changed my price 5 times. Still not sure I'm right.